KELOWNA CITY FC - REFUND POLICY

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At Kelowna City FC, we understand that there may be instances whereby a player may not be able to finish a program they are registered for. Also, as an organization, there may be instances where a player is registered, where costs are incurred by KCFC prior to a program's commencement. With our refund policy, we try to balance these circumstances so that we do the best for our families. 

At the KCFC executive discretion, refunds may be processed depending on the reasons and timing of the withdrawal from programs. All refunds, once a program has commenced, are subject to a 10% administrative fee. Formal requests for refunds must be made to the General Manager at gm@kelownacityfc.com

Full refunds may be issued if requests are made prior to 10 days before the program starts. After this window, refunds will be decided on a case by case basis. For medical withdrawals, the pro-rated part of the fees paid, will be refunded with a medical confirmation of injury or illness. For family circumstance changes (i.e. Moving out of the area), we will agree to refund the pro-rated part of fees. 

No refunds will be given in regards to a disagreement in player placement. Prior to player tryouts for teams, we will communicate the evaluation process and will provide feedback to parents prior to this process if requested to guide them.

In case of Covid related shutdowns, we will handle these situations as they arise, should they do so. In this case, we will endeavour to offer alternate programming and/or credit towards future programming.