KELOWNA CITY FC - REFUND POLICY

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At Kelowna City FC, we understand that there may be instances whereby a player may not be able to finish a program they are registered for. Also, as an organization, there may be instances where a player is registered, where costs are incurred by KCFC prior to a program's commencement. With our refund policy, we try to balance these circumstances so that we do the best for our families. 

At the KCFC executive discretion, refunds may be processed depending on the reasons and timing of the withdrawal from programs. All refunds,  are subject to a 5% administrative fee.  The exception to this is if a program is cancelled by Kelowna City FC, in which case a full refund will be issued.

Formal requests for refunds must be made to the General Manager at gm@kelownacityfc.com. 

Full refunds, minus the 5% administrative fee, may be issued if requests are made prior to 10 days before the program starts. After this window, refunds will be decided on a case by case basis. For medical withdrawals, the pro-rated part of the fees paid, will be refunded with a medical confirmation of injury or illness. For family circumstance changes (i.e. Moving out of the area), we may agree to refund the pro-rated part of fees. 

No refunds will be given in regards to a disagreement in player placement. Prior to player evaluations for teams, we will communicate the evaluation process and will provide feedback to parents prior to this process if requested to guide them.

In cases of cancellations within our control (coach illness/unavailability), we will endeavour to offer an alternate date as a makeup session.

In the case of extreme weather events beyond our control (extreme heat, air quality issues, extreme rain, floods) we will not provide a refund for programs cancelled that are unable to be rescheduled. This also applies to 'force majeure' events.